Terms of Service

Effective Date: June 4, 2026

Welcome to Prime Season Heating & Cooling (“Prime Season,” “we,” “our,” or “us”). By accessing our website, requesting services, scheduling appointments, or communicating with us by phone, email, or text message, you agree to these Terms of Service.

1. Services

Prime Season Heating & Cooling provides residential and commercial HVAC services, including but not limited to:

• Heating repair and installation

• Air conditioning repair and installation

• Indoor air quality solutions

• Preventative maintenance services

• Emergency HVAC repairs

• Commercial HVAC services

• Plumbing services

2. SMS/Text Messaging Program

Program Name

Prime Season Customer Communication Program

Program Description

By providing your mobile phone number, you agree to receive SMS messages from Prime Season Heating & Cooling regarding:

• Appointment scheduling and confirmations

• Appointment reminders

• Technician arrival notifications

• Service updates

• Estimates and proposals

• Invoice and payment notifications

• Customer support communications

• Promotional offers and special discounts

Message Frequency

Message frequency varies based on your interaction with our company and the services you request.

Message and Data Rates

Message and data rates may apply. Charges are determined by your wireless carrier and mobile service plan.

Customer Support

For assistance regarding our SMS program:

Phone: (888) 744-3747

Email: contact@primeseason.com

You may also reply HELP to any text message for assistance.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message.

After opting out, you will no longer receive text communications unless you provide consent again.

3. Privacy

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, store, and protect your personal information.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent information will not be shared with any third parties.

4. Estimates and Pricing

All estimates provided by Prime Season are based on information available at the time of inspection. Additional work, unforeseen conditions, or customer-requested changes may result in revised pricing.

5. Payments

Payment is due according to the terms listed on your invoice, proposal, service agreement, or maintenance agreement.

6. Website Usage

Users agree not to misuse this website, attempt unauthorized access, distribute malicious software, or interfere with website operations.

7. Limitation of Liability

Prime Season Heating & Cooling shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our services or website, except where prohibited by law.

8. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Updates will be posted on this page and become effective immediately upon publication.

9. Contact Information

Prime Season Heating & Cooling

Address: 100 N Fairway Dr, Suite 114, Vernon Hills, IL 60061

Phone: (888) 744-3747

Email: contact@primeseason.com

Website: www.primeseason.com

By using our website or services, you acknowledge that you have read and agree to these Terms of Service.